News & Events
Business Process Outsourcing – Voice Process
Customer Care Executive!
Have you ever thought of starting your career as a customer service executive?
Is it good to start your career as Customer Service Executive? People have wrong notions about a customer care executive job. If you are looking for stable job, customer service jobs, offer steady work and are suitable for those who enjoy communicating with others. Many companies in various industrial sectors seek for this position continuously.
What type customer service will be required to be provided?
Customer service basically falls into three categories.
Inbound call customer care:
Inbound customer service is a telephone based customer service. They are usually service based. An inbound call is considered potential because the customer has a specific purpose to call the centre. They may have question about the delivery of the product or the usage of the product or might be calling about the service you are offering.
Outbound call customer care:
An outbound call is one that is initiated from an agent from a call centre to a customer on behalf of the company. Typical outbound calls include telemarketing, sales, as well as calls for updating the customer details, surveys or verification services.
A call centre may handle either outbound or inbound calls or might deal with a combination of the two.
Complaint Management is a part of Customer Relationship Management. Complaint management aims at re-establishing the satisfaction of the customer who has lodged a complaint. Successful complaint management is not only recording and processing the complaints, but also providing a detailed solution and management and monitoring of all activities that are carried out with regard to complaints.
Surveys revel that 70% of the customers will come back to do business with a company if their compliant is resolved by the company, while 95% of the customers will be willing to give the company a second chance if their complaint is handled effectively.
What are the eligibility criteria?
Candidate with god communication skills
Patience and Empathy
Basic knowledge of computer operation
Basic knowledge of typing are preferred irrespective of their qualification.
A candidate who joins as a customer service executive may become a trainer, team leader, Assistant Manager or even take up a higher responsible position.