Technical Support Executive-Non Voice in the IT-ITeS Industry is also known as Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant etc.
Individuals in this job are responsible for resolving queries and customer cases over phone, web-chat or email. This job requires the individual to work independently and interact with customers. The individual should be result oriented and should also be able to demonstrate logical thinking and interpersonal skills.
Training programs in customer orientation, dealing with difficult customers, Telephone etiquettes etc.