What is BPO VOICE?
Voice process in business process outsourcing (BPO) is a subsection of BPO in which employee’s works in call centres where they would talk with customers. Voice BPO will be in charge of answering calls and speaking directly to customers. This is further split into 2 categories:
Inbound support outsourcing: Inbound support outsourcing is a process in which agents take the calls of clients or customers on behalf of a business or client. To solve their queries.
Outbound support outsourcing: Outbound Support Outsourcing is a process in which agents make the calls for the purpose of telemarketing, sales or fund-raising calls, contact list updating, surveys or verification services.
Why should I get trained?
India is said to be the back office of the world .There has been a significant increase in the service industry in India. Subsequently BPO’s have elaborated their services to KPO’s and IPO’s. So getting yourself trained in this course helps you to gain competitive advantage while you face the competitive world. Since young logix is in an MOU with the govt of AP the certificate provided for this course is certified by the government.
What are the job opportunities associated with the course
BPO jobs have proved to be irresistible for fresh college graduates. A basic degree and good communication skills can land a Rs 2 lakh a year job, besides perquisites that range from home-to-workplace transport, snazzy cafeterias and even ‘Chief Fun Officers’ to enliven the workplace atmosphere. Now BPO’s are focusing to get themselves established in tier 3 cities to perform cost efficiently. So it’s time to get prepared to face the competition with updated skill set.
Why should I learn tally at young logix
Young logix is an Australian based company. It has 17 years of experience .young logix has experienced faculty who will help every student to understand the course in depth with strong basics. A well furnished lab with updated software required for the course is also available.
Importance of the certificate from young logix
Young logix is in an MOU with the AP govt. So the student will get a certificate which is certified by the government.
Duration of the course
The duration of the course is 3 months .90 classes will be conducted, and separate slot for practical session in lab is also available .