Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business Our customer service training programs and seminars can do everything from helping your organization to establish a service strategy and behavioral standards to teaching your receptionists and other front-line employees howto effectively answer the phone
Our courses facilitators are seasoned speakers, authors, and consultants with extensive experience in customer experience consulting and customer service training. They have worked with businesses, government groups, associations, and educational institutions of all shapes and sizes in industries such as healthcare, hospitality, automotive services, retail, insurance, banking, oil and gas, and pharmaceuticals.
All of our customer service workshops can be facilitated as described in the program overview or tailored to address goals and objectives specific to your group. Courses catalog at a galance To review courses overviews for our existing customer service training programs, click on the links to the right. Alternatively, review the short descriptions found on this page. If you have a need not addressed by one of the courses in our library, please contact us about curriculum development.